Contact our hair extensions experts

Welcome to our Customer Service!

We’re here to help you. Do you have questions regarding your order, our products or do you need help choosing the right colour for you? We’d be happy to help! You can contact us by phone, chat and email. 

Tip! Have your order number ready when contacting us to assure speedy service

Answers to the most commonly asked questions can be found here.

Get personal advice to find the right shade, method and length tailored to your needs. Get a free online consultation.

We look forward to hearing from you!

Opening hours:

• Phone: +46 90 70 60 70, Opening hours: Monday–Friday 9 am–12 pm and 1 pm-4 pm CET
• Chat: Opening hours: Monday–Friday 9 am–12 pm and 1 pm-4 pm CET The chat bubble is visible when there is an agent available
• Email: Through contact form on this page or to gb@rapunzel.com 
  
  We answer all emails as soon as possible. On urgent matters please call or chat with us for immediate assistance.
  

The customer service is closed on weekends and on the following Swedish national holidays:

March 29: Good Friday
April 1: Easter Monday
May 1: May Day
May 9: Ascension Day
June 6: Swedish National Day
June 21: Midsummer Eve
December 24: Christmas Eve
December 25: Christmas Day
December 26: Boxing Day